PHILIPS Plastic Steam Iron Gc1028/20 2000 Watts, From World'S No.1 Ironing Brand*, Golden Non-Stick Soleplate, Steam Rate Of Up To 25 G/Min, Drip Stop Technology

Good product

FIRST OF ALL I WAS USING AN DRY IRON AND WANTED TO UPGRADE TO A GOOD IRON SO I CHOSSED FOR THIS PHILIPS IRON, AFTER ALL ITS AN WELL KNOWN REPUTED COMPANY AND SERVING FOR ITS CUSTOMERS SINCE DECADES BUT AFTER USING FOR AROUND 10 MONTHS SOME PROBLEM CAME UP AND THE FAITH TO THIS COMPANY TURNED INTO NIGHTMARE.BEFORE THAT I WANT TO PUT SOME GOOD POINTS REGARDING THE PRODUCT1.ITS HEATS UP FAST AND GOOD VERY NICE.2.STEAM IS GOOD ENOUGH FOR PERSONNEL OR HOME USE I THINK SO. CAUSE ITS TANK RUNS OUT LITTLE BIT QUICKLY IF THE STEAM FUNCTION IS USED CONTINUOUSLY.3.LOOKS ELEGANT4.HEAT SELECTOR IS GOOD DOES ITS JOB.5.EASY TO USE. OVERALL A GOOD IRON .NOW THE HEADCHE PART WITH THE PRODUCT SERVICE AND ITS REPRESENTITIVEI HAVE CAME WITH SOME ISSUES WITH THE SOLE, SO I CONTACTED THROUGH MAIL WITH THE PHILIPS IND. LTD. AFTER THEY ARRANGED AN APPOINTMENT WITH THE SERVICE, I PERSONALLY TOOK THE IRON TO THE SERVICE CENTRE AFTER EXAMINING THE SOLE PROBLEM OF MY IRON THEY INSTANTLY IGNORED FOR ANY SERVICE SUPPORT, SAYING IT HAS NO PROBLEM IN THE IRON ITS HEATING AND I CAN BE USED, BUT I TRIED TO CONFRONT HIM BY SAYING THAT ITS PROBLEM IS ITS SOLE WHICH IS STARTING TO BUBBLE AND WILL PEEL UP SORTLY AFTER SOME TIME, BUT HE DENIED THAT THERE IS NO SERVICE UNTIL AND UNLESS WHOLE OF THE SOLE PLATE GETS DAMAGE, THEN I SAID THAT WILL YOU KINDLY TAKE SOME PICTURES AND SEND TO THE HIGHER AUTHORITIES FOR ANY HELP, BUT THE SERVICE PERSONNEL CLEARY DENIED BY SAYING THAT HE KNOWS THE COMPANY RULE AND IT IS USELESS TO CONTACT IN THIS TYPE OF SCENARIO . AFTER REPEATED REQUEST FOR MY WARRANTY CLAIM AT LAST HE TURNED UP RUDE AND ASKED ME TO LEAVE THE PLACE. I WAS REALLY AMAZED WITH THE THIS TYPE OF BEHAVIOUR BY AN COMPANIES EXECUTIVE WHO ASKS COSTOMERS TO LEAVE THE PLACE, WHAT TYPE OF IMAGE WILL BE OF THIS TYPES OF COMPANIES WHO ASKS TO GET OUT FROM ITS SERVICE STORES, I AM SPEECLESS.SO THINK TWICE, THRICE BEFORE OPTING ANY PHILIPS EQUIPMENTS DONT GO BLINDLY, RESEARCH FOR A GOOD SERVICE NETWORK COMPANIES TO GET RID OF SUCH USELESS HEADACHE. MY HARD EARNED MONEY WENT FOR VAIN SO DONT BE FOOL BEFORE BUYING IT.

This is a cool iron! The irony is evident and the product does deserve this comment, after having researched every steam iron on the Philips line-up I came to this mainly due to the product reviews both inside of Amazon and internet. The product falls at a perfect price range of of not going beyond the 2k mark and getting the right kinda things for the price. So coming on to the product, it does the job quite with finesse. The product gets hot quite quick and is easy to handle. There is a bit of weight when you come from a dry iron point of view, so added with the water weight it may be a bit heavier, but not uncomfortable.What I liked about the product:* Sleek design and cool colors. Adds elegance instantly.* The product is built with good quality plastics, so you dont feel any flimsy bits on this iron. Even the cap for adding water is built to last.* Good thick handle, it makes ironing a more comfortable affair even for smaller hands.* The weight of the iron is evenly distributed so you dont have to worry about tilts* The iron does glide over clothes - literally* Gets heated up quite fast and it holds the heat* Steamer is quite good and each mode (eco, steam burst 1 and steam burst2) does provide you ample amount of steam power.* No dripping!* Good set of instructions out of the box, also the product instructions are quite helpful if you are using steam iron for the first time.(me!!)I think I have said enough praises for the product. There has been no issues so far, with a weeks use. The sole plate is holding good and no new scratches. Now coming on to the gripes about the product:* I blame the handling - there was one scratch at the bottom of the sole plate. It seems to be a manufacturing defect, but it is small so I haven't opted for a replacement.* It is *not* ceramic sole plate, it is golden heritage soleplate from Philips. This seems to be the trouble on their website too, I have asked Philips customer care about this, will update on their reply.and that is it. As you will have already understood, this is definitely a recommended product and the negatives that I faced are too small to make one drop the decision. And a special mention to Olympia Industries Ltd (seller) to have patiently answered my queries!